ALL ABOUT LAB & LOVE GROWN DIAMONDS.
Are lab-grown diamonds real?
How can a process that can take millions of years occur in a lab?What makes it faster?
How do lab-grown diamonds compare to real diamonds compositionally and aesthetically?
ABOUT PROUD DIAMOND
WHERE ARE YOU LOCATED?
WHO IS BEHIND PROUD DIAMOND?
Like most cool stories, hers started decades ago with her grandpa, Marcel Dumontet, a Manufacturer Sales Agent in the gold and diamond industry since 1963. Growing up under his wing, Virginie was embedded in the diamond business from an early age - learning firsthand of its impact and importance. The natural step to follow his lead happened 30 years later with the (proud) birth of Proud Diamond.
WHERE DO YOUR DIAMONDS COME FROM?
WHO MAKES YOUR JEWELRY?
WHO DESIGNS YOUR JEWELRY?
DO YOU OFFER ALTERNATIVE METAL OPTIONS SUCH AS ROSE GOLD?
Describe the experience of buying a diamond from Proud Diamond
What’s the benefit of buying diamonds online versus in person?
How much more affordable is a Proud Diamond diamond than a mined diamond?
HOW TO CLEAN MY JEWELRY?
For simple cleaning, you can clean your jewelry with mild dish soap and warm water. Fill a bowl with warm water, add dish soap and your jewelry, let it soak for 30 minutes, and then air dry it. For an extra clean, use an unused toothbrush and gently brush your jewelry.
For a deeper clean, use a Magnasonic cleaner. You can buy one easily on Amazon or encourage a local store, which we always recommend.
DOES MY PROUD DIAMOND JEWELRY COME aWITH A WARRANTY?
General wear and tear, scratches, stretched chains/rings, or jewelry damaged by improper use, cleaning or storage are not considered manufacturing defects.
The alteration or servicing of your jewelry by a third party will void our warranty.
ORDER & RETURNS
IS IT EASY TO RETURN AN ITEM?
Once you receive the item from the customer, the product will go through a quality inspection by one of our quality leads. As soon as the quality is approved, we will start the process of refunding the customer.
HOW SOON WILL I GET MY REFUND?
WHAT ITEMS ARE RETURNABLE?
SHIPPING & DELIVERY
WHERE DO YOU SHIP TO?
CAN YOU HELP ME KEEP MY PURCHASE A SURPRISE?
We have planned a delivery by helicopter.
WHAT IS THE DELIVERY TIME?
For last minute gift, a upcoming vacation or just because you can’t wait to receive your jewelry, you have plenty of options you cna receive betweekn 2-5 business days. Have a look to this page. Please, call for anything more urgent: 514-442-6058 For the rest of our collection, or for custom delivery, please expect 2-4 weeks to receive your order.
Our jewelry is handmade and carefully verified before we ship and that takes time.
WHAT IS YOUR SHIPPING PROCESS?
All orders require a signature upon delivery.
It may take up to 2- 4 weeks to receive your order.
FINANCE & INSURANCE
WHAT PAYMENT METHODS DO YOU ACCEPT?
ARE YOUR PRICES LISTED IN USD?
DO YOU OFFER FINANCING OR PAYMENT PLANS?
LEGAL & SECURITY
IS SHOPPING WITH PROUD DIAMOND SECURE?
DOES MY JEWELRY ORDER INCLUDE A DIAMOND CERTIFICATE?
WILL I BE CHARGED SALES TAX?
COLLABORATION AND PRESS
HOW CAN I COLLABORATE WITH PROUD DIAMOND?
HOW CAN I GET IN CONTACT WITH PROUD DIAMOND?
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