Returns

OVERVIEW

We offer a 30 day return policy. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase. You can contact us by email to send you a return label to print (the return is at our expense). Info@prouddiamond.com

Non-returnable items:
* Gift cards
* Custom Jewelry
* Engraved or monogrammed Products


Refunds
Once your return has been received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.

If your request is approved, your refund will be processed. Reimbursement can take up to two weeks from the time you return your jewellery. We calculate approximately one week to receive your return. We inspect your jewelry upon receipt. Once your refund has been issued, it may take 5-7 business days to see the money in your account.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at julia@prouddiamond.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchange
We do not replace items. If the item is within repairing conditions, please contact us at hello@prouddiamond.com
You can return your product within 30days. After that time period we do not accept returns.

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