Typically, your custom piece will be in your hands 2-4 weeks after we've finalized your design. However, because each project is different, the time it takes to complete your project may vary. Here's a rough breakdown of how long each part of our process takes:

Design

As long as it takes for you to tell us it's perfect

When it comes to creating your design, we'll work at your pace. Some customers only need to exchange a few messages with us - we'll often be ready to make their piece within a few days. Others may prefer to design and iterate with us over many weeks, or even months.

Production

Approximately 2-4 weeks

Once you've approved a design, we'll create your piece, everything is handmade. We manufacture your design entirely by hand in our Montreal workshop ensuring that every step of the design is perfect. Casting, setting, welding and polishing are carried out on site in Montreal by our team of certified jewellers in order to maintain our quality standards

Shipping

1-3 days (domestic), Approximately 1 week (international)

We offer free shipping on every order. Depending on location, international shipments can sometimes be delayed by local customs for inspection, which can extend the delivery time.

Since all our work is carried out by our jewellers, we are able to offer the fastest and most personnalized service in the jewellery industry, at a price you won’t see anywhere else. We have a very short chain of production, so you pay the right price for your jewel.

You don’t pay for the long chain of production of a mined diamond, neither for a the lease of the boutique who has a physical office. You pay the fair price.

Would you like to know a price range for your design?

There's no charge to discuss your design and price out options with our team. We request a deposit prior to producing 3D models and renderings of your design and that deposit goes toward the final cost of producing your piece.

We stand behind our jewelry 100% and we offer a comprehensive set of warranties so that you can purchase with confidence.

5 years Warranty

We guarantee our workmanship and take responsibility for any structural defects.

Certificate of Authenticity

All the materials (metals, diamonds, and gemstones) we sell are authentic and properly specified in your proposal agreement. We offer a certificate by IGI for 1 carat and up.

Accent Stone Loss Warranty

If any small accent gems (<$100 value) break or fall out of their settings in the first year after we create the ring or within a year of us performing maintenance on the ring, we’ll replace them free of charge.

Most of your ideas request diamonds and gemstones that are purchased specifically for your specific piece, which means we can’t take items back and put them in stock for another customer. Because of that, we don't accept returns, or offer refunds or cancellations, after you've paid to secure your stone(s), or after you've accepted your final proposal to begin production, whichever comes first.

Don’t worry, we know that when it comes to the fine jewelry you design with us, pretty close doesn’t cut it! If your custom piece is not exactly like the CAD design you have approved, we’ll modify it at no additional charge. 

If the size on your ring isn’t quite right, just let us know within 30 days of purchase and we’ll do one resizing for free. We’ll even handle insured shipping both ways!

We still recommend doing the best you can to get the ring size right the first time around and to help, we offer free ring sizing kits for all Canadian-based customers. Please, note that not all rings can be resized. We can’t resize a ring that is too small and size changes of more than 1.5 sizes aren’t always possible. We don’t cover the cost if we need to remake the ring from scratch.