Frequently Asked Questions

Diamonds

How to clean my jewelry

Clean your jewelry with mild dish soap and warm water. Fill a bowl with warm water, add dish soap and your jewelry, let it soak for 30 minutes, and then air dry it. For an extra clean, use an unused toothbrush and gently brush your jewelry. 

For a deeper clean, use a Magnasonic cleaner.

Where are your Diamonds coming from?

Our Diamonds are made in India.

Who makes your jewelry?

Our jewelry is made in Montreal, Canada.

Who designs your jewelry?

We do, Virginie and Julia. You can read more about us here

Why are lab grown diamonds cheaper than mined diamonds?

Fewer hands involved means fewer people to pay, manage, talk to, etc. Read the full explanation here

Do You Offer Alternative Metal Options Such As Rose Gold?

Not at the moment.

Does my Proud Dimaond Jewelry comes with a warranty?

All of our products are produced with the highest level of detail and quality. We offer a free, 5-year warranty against manufacturing defects on all Proud Diamond jewelry.

An example of a manufacturing defect would be a broken clasp, chain detachment from a jump ring, or loose diamonds and prongs.

General wear and tear, scratches, stretched chains/rings, or jewelry damaged by improper use, cleaning or storage are not considered manufacturing defects.

The alteration or servicing of your jewelry by a third party will void our warranty.

Order & Returns

Is it easy to return an item?

We offer a 30-day return policy. To be eligible for a return, the item must be unused and in the same condition that the customer received it. It must also be in the original packaging.

Once you receive the item from the customer, the product will go through a quality inspection by one of our quality leads. As soon as the quality is approved, we will start the process of refunding the customer.

How soon will I get my refund?

Returns take about a week to reach us, and once inspected, your refund will be processed within 5-7 business days.

What items are returnable?

Most of our jewelry is returnable.

Non-returnable items:
* Gift cards
* Custom Jewelry
* Engraved or monogrammed Products

SHIPPING & Delivery

Where do you ship to?

For now just Canada. But we hope we will take over the world soon.

Can You Help Me Keep my purchase a Surprise?

Let's do it! Send us an email at info@prouddiamond.com and we will come up with a plan.

What is the delivery time?

It may take up to 4-6 weeks to receive your order. Our jewelry is handmade and carefully verified before we ship and that takes time.

What is your shipping process?

Once we verify the quality of the product, we will send you your shipping information via email with your tracking number.

All orders require a signature upon delivery.

It may take up to 4- 6 weeks to receive your order.

Finance & Insurance

What Payment Methods Do You Accept?

Credit Card, PayPal, Shoppay and GPay

Are your prices listed in USD?

All of our prices are in Canadian Dollars

Do You Offer Financing or Payment plans?

Not at the moment, but we are looking into it.

Legal & Security

Is shopping with ProudDiamond secure?

Yes. We guarantee that every online transaction you make will be 100% safe.

Does my jewelry order include a diamond certificate?

Yes, ​GIA, HRD, and IGI all grade lab-grown diamonds above 1 carat. At Proud Diamond, we mostly use IGI grading. We can get smaller stones a GIA or HRD certificate on request.

Will I be charged sales tax?

Yes, taxes are added at checkout.

Company

Where are you located?

We are located in Montreal, Canada

How can I collaborate with ProudDiamond?

Just email us: hello@prouddiamond.com

How can I get in contact with Proud Diamond?

There are several ways to connect with us. Email us at info@prouddiamond.com or send us a DM on Instagram @prouddiamondofficial

Can I speak to a ProudDiamond representative on the phone?

We are a small team, but value every interaction with our customers. So let's make it happen, email us info@prouddiamond.com and we will try our best to schedule a call.

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