SHIPPING

SHIPPING

We ship worldwide. If you are outside of United States or Canada, please contact us directly, we will make this happen hello@prouddiamond.com  

Once we verify the quality of the product, we will send you your shipping information via email with your tracking number.

All orders require a signature upon delivery.

It may take up to 2- 4 weeks to receive your order.

Can’t wait to receive your jewelry? We have plenty of options of fast-delivery.

For last minute gift, a upcoming vacation or just because you can’t wait to receive your jewelry, you have plenty of options you cna receive betweekn 2-5 business days. Have a look to this page. Please, call for anything more urgent: 514-442-6058 For the rest of our collection, or for custom delivery, please expect 2-4 weeks to receive your order.

Our jewelry is handmade and carefully verified before we ship and that takes time.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
* Gift cards
* Custom Jewelry 

To complete your return, we require a receipt or proof of purchase.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at julia@prouddiamond.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@prouddiamond.com

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WARRANTY

CERTIFICATE